Job Description

Requisition Number: 9694

Location: 350 Main Street, Malden 

Work Days: M-F occasionally weekends  

Category: Human and Social Services  

Department: Community Health Improvement Grants 

Job Type: Full time  

Work Shift: Day 

Hours/Week: 40.00 

Union Name: CH Laborers 380

Summary

The CHW I acts as a liaison between the health system and the communities they serve. Develops and maintains relationships with community members, health and human services providers and advocacy organizations and agency partners in communities served by CHA. The CHW I builds an active, coordinated referral network that supports collaborative, working relationships between community agencies, patients, and CHA. Conducts outreach and engagement in the community at events, health fairs, workshops, conferences, and other community/public forums. The CHW provides care coordination, health education, advocacy and access to culturally appropriate social or health services to promote health in a community.

Responsibilities

Establishes trust and communication with community members and provides support and access to social and health resources.

Conducts SDOH screening and, when appropriate, provides and documents referrals along with additional support to meet the identified gaps

Helps community members connect to and provides referrals to social and health resources in a culturally and linguistically appropriate way.

Does follow up with community members or patients, as appropriate, to ensure connection to services and records interactions in the EMR or database.

Develops a comprehensive listing, initiates, contacts, and maintains working relationships with health and human service providers, advocacy organizations and other groups in order to facilitate and carry out referrals between eligible populations and CHA programs

Contributes to and updates a database of community contacts made and outreach activities conducted within the service area.

Facilitates or conducts periodic in-services for staff and/or clients at local health and human service providers and other community agencies

Supports and implements division work plan as guide for targeted outreach activities

Provides program, education and outreach materials to local agencies and advocacy groups

In coordination with the manager, represents CHA on committees or public health initiatives, as well as other community activities.

Represents CHA at community health fairs, workshops, and other public forums.

Submits all documentation and reports as requested by supervisor

Participates in department sponsored educational sessions

Participates in staff meetings

Develops appropriate education and outreach materials on various topics

Other duties as assigned

Other Information

The qualifications required at hire are:

High School, GED or Associate’s Degree graduate, knowledge of community and neighborhoods served by CHA and fluency in English

Well-organized, systematic approach to work. 

Good communication skills in oral and written English

Sensitivity to the needs of the participant population

Certifications:

CHW certification encouraged

Language:

Bi-lingual/ BI-cultural Bilingual preferred (specific bilingual capacity needed as appropriate to the community served by CHA)

Previous Work Experience:

Two years experience in community education and outreach or health and human services preferred.

Experienced working with persons of different cultures and economic status desired.

Basic computer skills and knowledge of google suites

Experienced in coalition and committee consensus building, community advocacy and liaison work.

Able to interact and collaborate successfully with patients, community members, and professional staff is essential.

Good oral and written skills.

Mental Skills:

work in a demanding, busy, and stressful environment with deadlines.

communicate information effectively to individuals, groups, and communities.

prioritize responsibilities.

work independently or within a team/group setting. (collaborate/self-direct).

maintain regular contact with supervisor about ongoing activities

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

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